Delivery and returns
Return and refund policy
At 925 Wears, every order is carefully inspected and packed to ensure it reaches you in perfect condition. If there is an issue with your order, we’re here to help.
We accept returns or exchanges only in the following cases:
- The item received is defective or damaged.
- The item received is incorrect or different from what was ordered.
- An eligible size exchange, subject to availability.
Return requests must be made within 3 days of receiving the order.
To request a return or exchange, please contact us with your order number and clear photos/videos of the issue.
Return Conditions
- Unworn, unwashed, and unaltered
- With original tags and packaging intact
- Free from stains, perfume, makeup, or any signs of use
Items that have been altered, worn, washed, or damaged after delivery will not be accepted.
Sale, discounted, customized, personalized, and made-to-order items are non-returnable and non-exchangeable, except in the case of a defect or an incorrect item received.
REFUND POLICY
Once the returned item has been received and inspected, approved refunds will be processed through the applicable payment method.
Shipping charges are non-refundable, except when the return is due to an error or defect on the part of 925 Wears.
order cancellation
Orders may be cancelled within 12 hours of placing the order, provided they have not yet been processed or dispatched.
important notes
925 Wears reserves the right to decline a return or exchange that does not meet the conditions outlined above.
For assistance, please contact our customer support team through the contact details provided on our website.
